Verizon wireless network extender 4g lte | As a new day dawns, Verizon’s cell services seem to be back to normal. But we’re still waiting for answers on what happened the day before.

Verizon’s wireless network service abruptly went down around 12:30 pm Eastern/9:30 am Pacific on January 14th, forcing phones into SOS mode for customers up and down the eastern seaboard of the United States.

The company quickly acknowledged the issue on X, but didn’t give an estimate for repair time – understandable, but frustrating for its users.

On the outage tracking site Down Detector, reports hit an initial peak of 115,000 before surging to over 180,000. Reports have been in a steady decline since 2:30 pm ET, but are still sitting around 30,000 as of 9:20 pm.

Several readers reached out to Tom’s Guide, saying service is affected from South Florida to Albany, New York as far west as Harrisburg, Pennsylvania. New York City appears to be a hot spot as well. Later emails shifted the outage out to Texas and Missouri

We saw reports that AT&T and T-Mobile were affected, but those seem related to Verizon’s outage and company reps have confirmed that those networks remain stable. verizon wireless network extender 4g lte

At 9:00 pm ET/6 pm PT, Verizon finally provided a new statement that wasn’t just a reiteration of its “We’re working on it” message that was repeated throughout the day. The company apologized for the outage and promised to “make it right.”

Unfortunately, it doesn’t appear that service will see a complete recovery soon. “We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers.”

Account credits and updates have been promised but concrete details have yet to be shared. Follow along with Tom’s Guide as we provide live updates on the fallout from the Verizon outage.