EDR-Endpoint Detection and Response

Minimize the risk of downtime and data loss from cyberattacks,
system failures, and human error by letting ibm/SEIMless secure
and manage your critical systems.

Keeping your organization’s servers and workstations healthy, secure, and performing optimally is simply too important to leave to chance. Cybercriminals are launching ever-increasing and more sophisticated attacks against organizations of all sizes, slow and unreliable system performance can frustrate users and cause productivity to suffer, and unplanned downtime can increase costs and impact customer relationships and revenue. Unfortunately, for most organizations it’s a major challenge to maintain the advanced technologies, skilled expertise, and dedicated focus it takes to properly secure and support these critical systems. This puts them at a significant risk

The MSx Managed Endpoints service from ibm/SEIMless helps organizations of any size solve these challenges by delivering comprehensive IT management and security services that improve system reliability and performance, reduce downtime, increase employee productivity, enforce corporate policy and compliance, and protect against cyberthreats. Combining sophisticated technology with our expert support personnel and security analysts, as well as proven support methodologies, MSx Managed Endpoints provides an “always on”, best-in-class, 24x7x365 service

FEATURES & OPTIONS

Remote Monitoring and Management Agent (RMM)
System inventory, comprehensive auditing, real-time monitoring and alerting, flexible reporting, built-in patch management, secure remote control.
Next Generation Anti-virus Agent (NGAV)
Advanced protection against known and unknown viruses and malware
Endpoint Detection and Response Agent (EDR)
Continuous endpoint security monitoring and analytics using AI, network analysis, and behavioral analysis to quickly identify and automatically mitigate advanced cyberthreats
Endpoint DNS Protection Agent
Advanced security for Windows devices by blocking unwanted or dangerous Internet content

Administrative And Support Services Provided

24/7 Monitoring and Alerting
Monitoring and alerting for actionable events, key performance metrics, incidents and problems
Automated Patch Management
Managed remote deployment of performance and reliability patches for Microsoft OS, and select Microsoft and 3rd party applications
RMM Portal Access

View system audit and inventory, access systems via secure remote control, manage alert notifications, access ibm/SEIMless library of automated procedures

Scheduled Standard Reporting
Scheduled monthly standard reports delivered via email. Reports include: Executive Summary, Device Health Summary, Hardware Lifecycle, Patch Management Summary
On-Demand Reporting
Additional ability to run all available reports on demand
System Lifecycle Management
Proactive notification of pending hardware and operating system end-of-life, and hardware warranty expirations
Remote System Administration
Managed, proactive system administration to maintain health and performance of covered systems
Remote Troubleshooting and Remediation of Software

24×7 on-demand troubleshooting and remediation of ibm/SEIMless supported operating systems, and select Microsoft and 3rd party applications in response to system alerts or customer requests

Remote troubleshooting and Hardware Ticket Management
24×7 remote troubleshooting of hardware failures and ticket management in
conjunction with 3rd party hardware support provider
Peripherals Troubleshooting
Remote software and driver troubleshooting for peripherals, including but not limited to monitors, keyboards, mice and printers
Security Services Provided
Security Patch Management
Managed remote deployment of security patches for Microsoft OS, and select
Microsoft and 3rd party applications
Antivirus Software Management

Monitor and manage the installation status and health of ibm/SEIMless integrated next generation antivirus software

Endpoint AV/AM Deep Scan Assistance
Assistance running Deep Scan capability of Endpoint Protection Agent for viruses or malware
Managed Detection and Response (MDR)
24×7 security monitoring and alerting, automated threat detection and mitigation, advanced threat hunting and mitigation, security incident reporting, scheduled monthly reporting
Managed Endpoint DNS Protection
Management and configuration of endpoint DNS protection software on supported Windows systems, scheduled DNS protection reports delivered via email
Security Awareness Training
Monthly phishing simulation emails, monthly online courses covering general security topics, security best practices and regulatory compliance, weekly campaign reports showing results and trending, security awareness posters

Add-on Services

Active Directory Server Add-on
Health and performance management and administration of Microsoft Active Directory (per AD server)
Remote Desktop Services Add-on
Health and performance management and administration of Microsoft RDS Servers (per RDS server)
Microsoft Exchange / SQL Server Add-on
Health and performance management and administration of Microsoft Exchange or SQL Servers (per server)
Additional MDR Devices
Managed Detection and Response (MDR) services are included for all devices covered under MSx Endpoints service. Additional devices, such as Linux and MAC devices can be added to the service
Network DNS Protection
Protection at the network gateway to protect any on-network devices that make Internet DNS requests, including non-Windows systems, guest wireless, BYOD and mobile devices
Endpoint AV/AM Remediation
Research and remediation assistance for virus and malware incidents
On-Site Troubleshooting Assistance
Nationwide on-site dispatch of technicians to work on-site with MSx staff remotely

KEY ADMINISTRATIVE & SUPPORT FEATURES

24×7 monitoring and alerting We’ll proactively monitor and
notify you about your endpoints up/down status, as well as
useful metrics such as available drive space, CPU utilization,
and memory utilization.

Proactive patch maintenance Consistent and efficient patch management is one of the most important things you can do to keep systems healthy and secure. It’s also often overlooked when overburdened IT staffs get busy. Our MSx support team will NEVER overlook this important task. We provide recommended operational and security patches to ensure your systems are up-to-date.

Remote troubleshooting and repair From our 24×7 support center, ibm/SEIMless’s team of experts acts as an extension of your IT/helpdesk staff. Using our leading Remote Monitoring and Management software, ibm/SEIMless technicians can securely remote into a supported system to quickly and efficiently diagnose and repair issues.

Hardware support ibm/SEIMless will open and manage tickets on your behalf with your 3rd party hardware support vendor. We’ll jointly troubleshoot issues and provide requested diagnostics to the provider so you don’t have to. We can also provide post-warranty support contracts.

System lifecycle management You need to know when hardware or software goes End-of-Life (EOL) from the manufacturer. EOL systems can increase your risk of system downtime and your vulnerability to cyberattack because the manufacturer no longer supports or provides patches for these systems. ibm/SEIMless will proactively notify you of EOL events so you have time to plan for replacements.

KEY SECURITY FEATURES

Next generation anti-virus software We provide leading NGAV software and monitor and manage its status to ensure that it is installed and functioning as intended on all covered systems. We also help with running manual deep scans on-demand.

Security patch management Urgent security patches for Microsoft Operating Systems, and select Microsoft and 3rd party applications will be applied as needed outside of the normal patching schedule to address specific vulnerabilities.

Managed detection and response Even proper patching and the right NGAV solution isn’t enough to protect businesses against today’s advanced cyberattacks. Our MDR service delivers added protection using sophisticated software that provides automatic threat detection and mitigation. Security Analysts will also monitor your endpoints 24×7 and provide advanced threat hunting and response.

DNS protection We protect systems and users from malicious websites using leading DNS Protection software. Windows devices are protected both on the corporate network and while traveling. Network-based DNS protection covers BYOD, Guest Wireless, and Non-Windows devices to deliver comprehensive DNS security and reduce your risk of attack.

Security awareness and anti-phishing Users are your last line of defense. The more they know the less prone they are to fall victim to a phishing scam or other security incident. Our service includes monthly phishing simulations and Security Awareness Training courses with automated reporting to track your results.